Use Of This Website
Use of this website is subject to our Terms and Conditions. By using this website you agree to these Terms and Conditions.

Legal Advice
The use of this website does not constitute legal advice.

Hyperlinks
This website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for their content, and will not incur any liability in respect of their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

Development and Maintenance
Due to the nature of the information provided, The New Name Kit is subject to updates on an ongoing basis. The subscriber will always have access to our most up to date information.
Deed Poll information is also updated as and when necessary.
The New Name Kit and the website as a whole may be unavailable at certain times for vital technical maintenance, but this will be for the shortest time possible.

Refund Policy
For details of our refund policy please select either:
Deed Poll Kit – Our Guarantee to you and Refund Policy, or
New Name Kit – Our Guarantee to you and Refund Policy.
Please also see ‘Your Right to Cancel Your Order’

Deed Poll Kit – Our Guarantee to You & Refund Policy

Deed Polls supplied by The Name Change Company are accepted by UK organisations and UK government departments as legal documentary evidence of your change of name. If a Deed Poll prepared by us is not accepted by a UK organisation or UK government department, let us know and we will speak to the organisation concerned. This will enable us to understand the reason for them declining your Deed Poll and allow us the opportunity to assist them to accept your Deed Poll.

If after we have spoken to the organisation concerned the Deed Poll is still not accepted, we guarantee to refund in full any payment that has been made to The Name Change Company in respect of that Deed Poll. This is the limit of our liability.

Refunds must be made back to the same credit or debit card that was used to make the purchase. In the case of cheque transactions, refunds will be made by cheque, payable to the person whose bank account the original cheque was drawn on.

Our guarantee does not apply in the following circumstances:

1. Your Deed Poll is for a person aged 15 or under and it is not accepted because you do not have the consent of all adults with parental responsibility. Consent requirements are covered within the Deed Poll application process and within the FAQ section. The Name Change Company accepts no responsibility whatsoever for any action legal or otherwise that may result from failure to obtain the rightful consent for a child's name to be changed.
2. Your Deed Poll is not accepted because you have not correctly signed and dated your Deed Poll, or you have not had it correctly witnessed. We provide you with full instructions on how to correctly execute your Deed Poll document.
3. You are a foreign national living outside of the UK
4. Your Deed Poll is declined by a foreign organisation. (Our guarantee applies to UK organisations based in the UK only)

If you wish to cancel your order prior to receiving your Deed Poll,
please read the separate section headed ‘Your right to cancel your order’


If We Decline Your Deed Poll Application
The Name Change Company reserves the right to decline any application. If your application is declined we will refund in full any payment that has been made to The Name Change Company in respect of the application.

If We Make an Error on Your Deed Poll
In the unlikely event of us making an error on your Deed Poll you should let us know immediately when you receive your Deed Poll, or by the next working day (Mon to Fri). You will then have the choice of receiving a revised Deed Poll by first class post or a refund in full of any payment that has been made to The Name Change Company in respect of that Deed Poll. This is the limit of our liability.

If You Make An Error on your Deed Poll Application
If you make an error on your Deed Poll application please contact us as quickly as possible. Use the ‘contact us’ email option if possible as we will need written confirmation of any alteration. Additional costs may be incurred by you if your Deed Poll has already been prepared and sent out to you.

If You Make An Error When Executing Your Deed Poll
If you make a mistake when signing your Deed Poll or having your signature witnessed, and you require a replacement, this can be ordered at a cost of £16.50.

Changing a child's name and Letters of Consent
When applying for a change of name for a child, it is the responsibility of the applicant to make sure that they have correctly stated the type of parental responsibility that they have for the child, and that where necessary they have obtained the required consent from all those with parental responsibility for the child. An example letter of consent is provided by The Name Change Company for signing by the applicant alone in the case of sole parental responsibility, or for signing by all adults with parental responsibility in the case of joint parental responsibility. We provide information to guide applications for a child’s change of name, plus a telephone helpline. The Name Change Company accepts no liability for any action arising from a child’s name being changed without the consent of all those with parental responsibility.

New Name Kit – Our Guarantee to You & Refund Policy

New Name Kit – Two-user gift pack version
If your New Name Kit is returned and received by us within 28 days of your order, complete, undamaged, and the codes contained within have not been used to activate the New Name Kit subscription, a full refund will be provided.

New Name Kit – single user on-line version
You are granted immediate access to your New Name Kit on authorisation of your payment. Because of this your right to cancel is limited to the space of time between the submission of your order and our confirmation to you of your registration. This is in line with section13.1.a of The Consumer Protection (Distance Selling) Regulations 2000. We will provide a full refund if we receive notice of your cancellation before your registration is confirmed by us.

Refunds must be made back to the same credit or debit card that was used to make the purchase. In the case of cheque transactions, refunds will be made by cheque, payable to the person whose bank account the original cheque was drawn on.

Your Right to Cancel Your Order

Deed Poll
The Consumer Protection (Distance Selling) Regulations 2000 state that you may cancel your order within a ‘cooling off’ period of seven working days from the date you submit your order. However, as your Deed Poll documents will usually be prepared before the seven working days have passed, your right to cancel is limited to the space of time between the submission of your order and the time when we begin to prepare your Deed Poll. This is in line with section 13.1.a of The Consumer Protection (Distance Selling) Regulations 2000. Therefore we will only cancel your order and provide a refund if we receive your cancellation before we start to prepare your Deed Poll. By submitting an order to us (either online, by telephone or by post) you are agreeing to waive your seven day cancellation rights as detailed under The Consumer Protection (Distance Selling) Regulations 2000. An administration charge of £10.00 will be made in respect of all cancelled Deed Poll orders.

For further details of refunds with regard to Deed Poll documents, please see Deed Poll Kit – Our Guarantee to You - above.

New Name Kit – Dual-user gift pack version
If we receive cancellation of your order prior to posting out your New Name Kit gift pack, we will cancel your order and provide a full refund. This item is posted out within 3 working days of receipt of order, so your right to cancel is therefore limited to the space of time between the submission of your order and our posting out your goods. If your order has been processed and your items posted out to you we will not be able to cancel your order but you may return the items and request a refund. In this case, please see the separate section headed ‘New Name Kit – Our Guarantee to You and Refund Policy’.

New Name Kit – Single user on-line version
You are granted immediate access to your New name Kit on authorisation of your payment, and you will then have 12 months access to your New Name Kit. Your right to cancel is limited to the space of time between the submission of your order and our confirmation to you of your order. We will only cancel your order if we receive your cancellation before your registration is confirmed. This is in line with section 13.1.a of The Consumer Protection (Distance Selling) Regulations 2000.

Refunds must be made back to the same credit or debit card that was used to make the purchase. In the case of cheque transactions, refunds will be made by cheque, payable to the person whose bank account the original cheque was drawn on.


Delivery Terms
UK Delivery

Deed Poll Kit
If we fail to post your Deed Poll in accordance with the delivery option you chose, we will refund the postage fee paid by you to The Name Change Company. This is the limit of our liability.

If your Deed Poll fails to arrive within 7 days of posting in accordance with the delivery option you chose, please notify us and we will provide a replacement Deed Poll free of charge. This is the limit of our liability.

New Name Kit
If purchasing the single user online version, there is no delivery as you have immediate online access as soon as your payment is processed.

If purchasing the gift package your New Name Kit will be posted to you within 3 working days of receipt of payment. If your New Name Kit gift package fails to arrive within 7 working days of placing your order, please notify us and once we receive confirmation from the Royal Mail that the item has been lost we will provide a replacement free of charge. This is the limit of our liability.


Overseas Delivery

Deed Poll Kit
If your Deed Poll fails to arrive within 14 days of posting in accordance with your chosen delivery option please notify us. Once the Royal Mail has confirmed that the item has been lost we will provide a replacement Deed Poll free of charge. This is the limit of our liability.

New Name Kit
If purchasing the single user online version, there is no delivery as you have immediate online access as soon as your payment is processed.

If purchasing the gift package your New Name Kit will be posted to you within 3 working days of receipt of payment.

Our UK and overseas delivery guarantee does not apply in the following circumstances:
1. If failure to deliver results from industrial action by Royal Mail or postal workers.
2. If we are not notified about the non-delivery within 14 days (UK deliveries) or 28 days (overseas deliveries).
3. Items will be posted in accordance with your chosen delivery option between Monday and Friday only, excluding Christmas, New Year and Bank holidays. For example, if you choose to have your item posted out on the day you place your order, and your order is placed on a Sunday, your item will be posted on the next available working day, i.e. Monday.

Certified Copies

UK
Within seven working days of receiving your signed, dated and witnessed Deed Poll, we will prepare certified copies in accordance with your order and post them and your original Deed Poll to you by first class Royal Mail.

If your Deed Poll has been returned to us with insufficient postage applied, a charge of £5.00 will be made for retrieval of your documents from the post office.

If your certified copies and original Deed Poll are not delivered back to you within 14 days of you posting your signed Deed Poll to us, please notify us and once we have confirmation from the Royal Mail that the item has been lost we will provide replacements free of charge. This is the limit of our liability

Overseas
Within seven working days of receiving your signed, dated and witnessed Deed Poll, we will prepare certified copies in accordance with your order and post them and your original Deed Poll to you by Royal Mail airmail service.

If your certified copies and original Deed Poll are not delivered back to you within 21 days of you posting your signed Deed Poll to us, please notify us and once we have confirmation from the Royal Mail that the item has been lost we will provide replacements free of charge. This is the limit of our liability.

Archiving
Once we receive your signed, dated and witnessed Deed Poll we will produce a certified copy of it and have it stored electronically before returning your original document to you.

We do not provide refunds on certified copies.

The Personal Information You Provide To Us
  • You undertake that the personal information that you provide to us in order to purchase goods or services from us is true, correct, accurate and complete.
  • You authorise us to use, store or process your personal information to the extent necessary for us to provide you with the goods or services you purchase


Security
Your security when making a purchase from this website is of utmost importance to us.
All transactions are conducted on our secure server and we have selected Secure Sockets Layer (SSL) for the encryption of your name, address and credit card details.
You are solely responsible for protecting the confidentiality of any username and or password that you use on this website.

Confidentiality
We do not disclose your personal information to any third party except:
1. when it is necessary for us to provide information to the police or government under section 29(3) of the Data Protection Act 1998
2. when we are requested to confirm that your original Deed Poll or certified copies of your Deed Poll have been supplied by us
3. when it is necessary to process payment through our secure payment facility provided by Protx Direct. In this case only the information required in order to process your payment will be supplied to Protx.

Data Protection
We conform to the requirements of the Data Protection Act 1998, and our registration number is Z3229674

Privacy Policy
For comprehensive details of our privacy policy please click on Privacy Policy' at the bottom of this page.

  • We do not collect personal information about visitors to this website except where they email us or make a purchase from us or provide us with information such as is required by us in order to produce a Deed Poll in accordance with their requirements.
  • We do not contact visitors to this website by unsolicited email





Cookies
When you visit www.namechangeco.com, or any associated web address which leads to The Name Change Company products and services, you can use the site anonymously and access important information without revealing your identity. In order to analyse and improve our site, we use "cookies" to track your visit. A cookie is small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some web pages that require an authorisation, cookies are not optional. Users choosing not to accept cookies will not be able to access those pages.)

While The Name Change Company uses cookies to track your visit to www.namechangeco.com and associated web addresses which lead to The Name Change Company products and services our web servers automatically log the IP/Internet address of your computer, this information does not identify you personally and you remain anonymous unless you have otherwise provided The Name Change Company with personal information.

To read full information about cookies and how we use them, please select ‘Privacy Policy’ at the bottom of this page.

The Electronic Commerce (EC Directive) Regulations 2002
We comply with the Electronic Commerce (EC Directive) Regulations 2002

Disclaimer
References to ‘this website’ incorporate everything contained on this website, including the New Name Kit.

The Name Change Company believes that all reasonable steps have been taken to ensure the accuracy of the information and guidance contained on this website. We give no warranty and we make no representation regarding the accuracy of the information contained on this website, or in information supplied in any correspondence from us.

By using this website you agree that The Name Change Company shall under no circumstances be liable or responsible for any losses, damages or inconvenience arising out of inaccuracy, omissions or errors contained on this website or contained in information supplied in any correspondence from us.

The organisations named in the New Name Kit do not endorse the New Name Kit or the information provided within the New Name Kit.
Contact details and requirements with regard to notification of change of name or any other personal details are subject to change, and whilst The Name Change Company believes that all reasonable endeavours are made to ensure the continued accuracy of the information contained on this website, this cannot be guaranteed. The Name Change Company accepts no responsibility or liability whatsoever for items or documents posted to an incorrect location, lost in the post, lost whilst in the possession of the addressee, or in any other way lost or damaged.

Contact details provided within the New Name Kit area of this website are solely for the personal use of the user / subscriber to the New Name Kit for the purpose of change of personal details by that user / subscriber. The Name Change Company accepts no responsibility or liability with regard to any use of the contact details for any other purpose. Some of the organisations listed will be registered with the CTPS. The Name Change Company accepts no responsibility or liability for any action resulting from the user / subscriber to the New Name Kit contacting any organisation listed for any purpose other than notifying a change to their own personal details.

The following information is provided in line with The Consumer Protection (Distance Selling) Regulations 2000.

Payment Terms
We require payment in full before we will begin to process your order. Payment will be considered received when we have one of the following:
1. Authorisation from the credit or debit card company
2. If you are paying by cheque, this must clear prior to your order being processed. Please allow a minimum of 7 days.
3. Payment is also considered received upon receipt of a postal order, bankers draft or building society cheque.

Our Prices
For a full list of prices please visit out prices page. The Name Change Company Ltd reserves the right to amend prices.

Complaints
If you have a complaint, please let us know in writing, and send to the address shown below or via email to support@namechangeco.com

Postal address:
The Name Change Company
PO Box 3596
Marlow
Bucks
SL7 2XZ

Force Majeure
The Name Change Company will not be liable for any failure to provide services if the failure results from: An act of God, riot, war, civil unrest, industrial action, flood, mechanical, electronic or communications failure, or any other cause beyond our control

Company Details

Registered Office
The Name Change Company
PO Box 3596
Marlow
Bucks
SL7 2XZ
United Kingdom


Telephone: 01628 476657 9am to 5pm Monday to Friday excluding Christmas, New Year and Bank holidays.

Email: info@namechangeco.com

Jurisdiction
These terms and conditions and your use of this website are governed exclusively by English law. By using this website you consent to this jurisdiction

Copyright
Reproduction in any form of all or any part of the contents of this website is expressly forbidden without the prior written consent of a director of The Name Change Company.

All rights reserved. No part of this website may be reproduced, stored in any retrieval system or transmitted, in any form, or by any means, electronic, mechanical, printing, recording or otherwise without prior permission in writing from The Name Change Company.

Intellectual Property: The Name Change Company is the absolute owner of all intellectual property rights concerning the products and services offered by The Name Change Company. These rights are protected, and will be enforced to the fullest extent if infringed.

Database Rights: All rights reserved. No database held within this website may be reproduced, stored in any retrieval system or transmitted, in any form, or by any means, electronic, mechanical, printing, recording or otherwise without prior permission in writing from The Name Change Company.



 
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